I can't log into the 1password website.

I am trying to log in here https://my.1password.com/signin and web Extension but it says something is wrong.
I can log in to 1password on the pc, I have a secret key, and I know the master password and email account.
However, logging into the site fails.

How can I solve this?


1Password Version: 1Password 7 Version 7.6 (70600005) 1Password
Extension Version: 1.22.1 (edge)
OS Version: mac os catalina 10.15.7
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @crombiw! Welcome to the forum!

    What is the exact error message that you see when you try to login to the website or the extension?

  • "Can't log in. Email address, Secret Key, or Master Password is invalid." Appears, but in the PC program, it can be used without any problem.

  • ag_anaag_ana

    Team Member

    @crombiw:

    Thank you for the error message! When you try to login to the website, are you entering your information manually, or are you copying them from your Emergency Kit?

  • crombiwcrombiw
    edited November 16

    I copied the secret key inside the "1password" program and entered it into the login.

  • ag_anaag_ana

    Team Member
    edited November 16

    @crombiw:

    It sounds like you are entering the wrong Master Password on the website. If you look inside the 1Password app on your Mac, do you perhaps see a vault called Primary?

  • I am using 1password in Korean.
    I'm not sure what "Primary" is.
    Can you tell me in more detail?

  • I bought a perpetual license for 1password in 2014. After that, I purchased a subscription license with 1password's continuous update. Is it related to this?

  • ag_anaag_ana

    Team Member

    @crombiw:

    I bought a perpetual license for 1password in 2014. After that, I purchased a subscription license with 1password's continuous update. Is it related to this?

    This is probably related, yes. The way 1Password unlocks is:

    • If a Primary vault exists, then it unlocks using the Master Password for that vault, regardless of what, if any, memberships are signed in
    • If a single 1Password membership is signed in, then it unlocks using the Master Password for that membership account
    • If multiple memberships are signed in, then it unlocks using the Master Password of the first added membership

    It sounds like the Master Password you use to unlock the 1Password app is different than the one you chose for your 1Password.com subscription account.

    If you open your 1Password for Mac app, how many vaults do you see there?

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