1password not working with Big Sur Firefox on new MBA with M1 chip.

KMWAZKMWAZ
edited November 20 in 1Password X

It appears to install but does not function. Can't log in with icon, "Command ." also not working. I know FIrefox is using Rosetta not sure if that's the issue or? At this point just trying to manage my expectations.


1Password Version: 7.7
Extension Version: 4.7.5
OS Version: 11.0.1
Sync Type: Dropbox
Referrer: forum-search:1password not working with Big Sur Firefox

Comments

  • same. it can be installed, but it just block Firefox

  • ag_yaronag_yaron

    Team Member

    Hey @KMWAZ and @amon ,
    It sounds like you have 1Password X installed in Firefox (according to your description of the CMD+Period shortcut).

    If your Firefox's privacy settings are too strict, 1Password may not be able to function properly. Please try setting Firefox's privacy to "Standard" and make sure that "Always use private browsing" is turned off and test to see if 1Password starts working then. If it does, try adjusting your privacy setting as you wish, but you'll have to keep "Always use private browsing" off.

  • Hi @ag_yaron, So appreciated for your reply
    Yes, I have 1Password.app installed in my M1 chip Mac machine and I have tried to install 1PasswordX in Firefox.
    I'm sure about my Firefox's privacy setting is "standard" and I didn't use "Always use private browsing" mode.
    But every time I tried to install 1PasswordX, Firefox blocked until I restart Firefox and uninstall 1PasswordX.

  • ag_yaronag_yaron

    Team Member

    Thanks for the additional info @amon .

    Can you please try creating a new user profile in Firefox, install only 1Password X in it and see if that works correctly?
    1. Create a new use profile: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles
    2. Switch to the new profile.
    3. Install 1Password X in it: https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager/
    4. Test and see if it works as it should.
    5. Go back to your main profile if you'd like.

    If it works corretly on a new profile, then something in your main profile is causing the issue. It could be a Firefox setting, a cache issue or a 3rd party extension. Let me know what you find.

  • @ag_yaron - same here everything is set as you suggested already, still not working.

  • BenBen AWS Team

    Team Member

    But every time I tried to install 1PasswordX, Firefox blocked until I restart Firefox and uninstall 1PasswordX.

    Could you please let us know what you mean by 'blocked'? Are you getting an error message? If so, what is the exact text of that error message?

    Thanks!

    Ben

  • Same is happening to me. I can install it on Firefox but it won't open. When it tries to open up the extension, Firefox freezes as a whole and I have to force quit

  • BenBen AWS Team

    Team Member

    @nod032

    Could you please let us know if this is happening with the 1Password X extension, or with 1Password extension (desktop app required)? It sounds like the others here are using the latter; I just want to be sure we're on the same page.

    Ben

  • 1Password X doesn't work. 1Password extension works fine

  • Same here. X doesn't work but right click menu works fine.

  • amonamon
    edited November 20

    @ag_yaron Sorry for delayed
    I tried what you said but 1PasswordX doesn't work. when 1PasswordX extension installed it just freeze like pic below.

    Thanks @Ben. Sorry for confusing. actually I mean freeze. but when I use a new profile, 1PasswordX Tab freeze(like above the process icon in the center of window circles forever), other tabs just works fine. When I use my default profile, other tabs freeze too

  • ag_yaronag_yaron

    Team Member

    Thanks for the additional information guys.

    It looks like the tab that freezes is the welcome screen of 1Password X. You can close it, open a different tab and sign into your account at https://my.1password.com, at which point 1Password X will show a popup on the top right corner asking if you'd like to add that account. Confirm and add it, and see if 1Password X works properly then.

    Let us know if that worked.

  • Thanks for your suggestion @ag_yaron.
    But what you said can not happen.
    because if 1PasswordX is installed in Firefox, Firefox just freeze every time I start it. I can't open a new tab to sign into my account.

  • ag_yaronag_yaron

    Team Member

    I see, thanks for clarifying.
    We are trying to reproduce the issue here without success.

    Perhaps you would be able to open Firefox’s console, then install 1Password X and see if any errors show up in the console while Firefox freezes?

  • @ag_yaron Thanks for your patient help.
    I will give up Firefox for now.

  • ag_michaelcag_michaelc

    Team Member

    Hey @amon. On behalf of Yaron, you're very welcome. If you want to pick it back up at any time, we'll be here to continue the conversation. It could just be that Firefox needs a bit of time to adjust to the new architecture but it would be good to find that out definitively. :smile:

  • Hi @ag_michaelc 1PasswordX work amazing well on chrome 87(arm64). It's good enough for now. Look forward to Firefox's update.
    Thank you guys so much for your words and amazing Products

  • ag_michaelcag_michaelc

    Team Member

    Sounds good, @amon. I hope you're enjoying that fancy new Mac — I'm a bit envious! :sunglasses:

  • smbmsmbm
    edited November 23

    I have tried this too.

    Firefox 83 (using Rosetta2) trying to open 1PasswordX (from FF addons, not Beta) causes it to freeze and have to be force killed.
    Firefox 84b3 (Native) 1PasswordX (from FF addons, not Beta) opens okay, but causes a crash after putting in unlock password and hitting enter.

    Happy to perform any debug steps needed if you can talk me through them.

  • Just tried the Beta 1PasswordX addon with FF 84b3 (Native) and it appears to be behaving the same way. I suspect there is FF instability here too as it is also a beta.

  • ag_michaelcag_michaelc

    Team Member

    Hey @smbm. What specifically crashes — Firefox?

  • smbmsmbm

    Yes, Firefox crashes when trying to unlock 1PasswordX, Firefox then generates a crash report.

    Should I be opening a ticket with Firefox instead?

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