How to force sync on Mac

How can I force sync between computers? I made a change on a notebook, went to my iMac and it wasn't there, but WAS on my iPhone. I tried locking and unlocking 1Pass and now 10 minutes later it still hasn't shown up. I have internet connectivity on this iMac because I am writing this post : ) This is in a shared vault.


1Password Version: 7.7
Extension Version: 7.7
OS Version: macOS 10.15.7
Sync Type: 1Pass

Comments

  • ag_anaag_ana

    Team Member

    Hi @DHK!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • I created the report successfully, but didn't see a trouble ticket number anywhere. All I saw was a way to email you. I will send it with a link to this thread.

  • ag_anaag_ana

    Team Member

    @DHK:

    You get a ticket number as soon as you have emailed us the report :+1:

  • Haven't gotten it yet, but I did put a link to this thread in my email. David

  • ag_anaag_ana

    Team Member

    @DHK:

    Found it! We will take a look at the report and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: IEY-16454-431

  • mfromfro
    edited January 13

    Hi, are there any news on this issue? Two of my colleagues have the same problem. I updated a password field (not the main field, an extra added one) and it does not replicate to their local clients. On web its there.

    1Password 7
    Version 7.7 (70700015)
    MacOS 10.15.7

  • @mfro, other users have found and some 1Password Support folks advised that switching to a different vault, then back again often works to force syncing.

  • dunkohdunkoh Junior Member

    I can confirm this too - my default on mac is the All Vaults view and my mac wasn't syncing to get a 2FA I added to an entry on my iPhone. Once toggled opened and clicked on an individual vault (it was even the one the entry was in) it refreshed or synced or something and the entry is now most recently modified in the list.

  • ag_tommyag_tommy

    Team Member

    Yes, please try switching vaults and back again while we continue to investigate your reports.

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