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Chrome crashing 1Password when switching between stand alone vaults

mango
mango
Community Member
edited April 2023 in 1Password 7 for Windows

Since the newest beta, I constantly crash when I switch between vaults from within the Chrome extension. Once I switch to the different vault, all 1Password apps freeze (Chrome extension, standalone, mini). I have to force quit 1Password and then I can open it back up. If I open the stand alone application and change the vault, it works fine.

1Password Version: 7.6.787
Extension Version: 4.7.5.90
OS Version: Windows 10 Pro 64bit 1909
Sync Type: Standalone Dropbox

Comments

  • Greg
    Greg
    1Password Alumni
    edited December 2020

    Hi @mango,

    I do not remember any reports of similar crashes and behaviour with our latest beta, so let's check what is going on. Please create a Diagnostics Report from your PC, where you see this behaviour:

    Sending Diagnostics Reports (Windows)

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com. Please do not post your Diagnostic Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your report in our inbox.

    Thank you very much in advance!

    Cheers,
    Greg

    ref: SQE-34199-679

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