Items not syncing to from iOS to Mac OS via 1PW for Families

When I make changes to passwords in 1PW for iOS. Those changes are no longer being synced to my Mac. Is there service issue?

I did check and I can see the updated password in 1Password.com in my browser.

iOS 14.3
1PW iOS 7.7.


1Password Version: 7.7
Extension Version: Not Provided
OS Version: 10.15.7
Sync Type: 1Password Families

Comments

  • wavesoundwavesound
    edited January 5

    I just experienced this again on another user on my account using Catalina 10.15.7...

    @ag_ana, @Ben Could you take a look?

  • Workaround (temporary, we're told) is to switch vault(s) selected on the Mac then back again to "force" a sync.

  • ag_tommyag_tommy

    Team Member

    @williakz

    Thanks for the assist.

    @wavesound Yes, please try changing vaults and then back again.

  • Thank you @ag_tommy for getting back to me.

    I have run into three new regression bugs in the last month. What's going on @ 1Password?

    I can't add photos in iOS, I'm not getting items synced on Mac OS and 1PW for Windows cannot let me upload files that are ~220 MB in size anymore...

  • @wavesound, wondering the same thing myself...

  • ag_tommyag_tommy

    Team Member

    @wavesound

    iOS:
    If you are trying to add a linked file to an item in a vault different than the one you've set as the default vault for saving (1Password Settings > Vaults > All Vaults), it will fail because items cannot be saved/linked across vaults, as each is encrypted separately. This issue is still on our radar. I, too, have been affected by this. I am not a developer, so I cannot comment on the issue's needed technical resolution.

    Windows:
    You might try asking in the Windows section. It's just that my area of specialty is with Mac/iOS, and I am afraid I do not know this particular issue. My apologies.

  • @ag_tommy Is there a reason why this bug has not been patched?

    I'm just getting random password failures on my iOS devices since passwords don't sync randomly from time to time? Why is this not considered an outage?

  • ag_tommyag_tommy

    Team Member

    @wavesound

    The syncing issue is being worked on in our beta. The belief is that our notifier which watches for changes is being blocked at the system or network level. Switching vaults and then back again will reconnect the notifier and allow your items to sync.

  • @ag_tommy I understand, but this is a pretty bad bug. I have repeatedly found that items that I have added/modified are not on my other devices... I would consider this an outage.

  • ag_anaag_ana

    Team Member

    @wavesound:

    An outage would mean that the entire 1Password service would be unreachable to everybody, which was not the case here. With regards to your syncing issue, have you given the beta a try already?

    Use 1Password beta releases

  • @ag_ana

    Thank you for getting back to me.

    I think the word fits esp. since this is attached to an online service subscription and an advertised feature (syncronization) is not working.

    outage - “a failure or interruption in use or functioning” (M&W Dictionary)

    I just downloaded 7.8 from 1Password, I will test and see if I can replicate the issue.

  • ag_anaag_ana

    Team Member

    I just downloaded 7.8 from 1Password, I will test and see if I can replicate the issue.

    Sounds good :+1:

  • itsme3itsme3
    edited April 2

    has this been resolved? I'm considering bringing my family to 1password, and this is a dealbreaker

    @ag_ana @ag_tommy

  • ag_anaag_ana

    Team Member

    @itsme3:

    The latest version of the 1Password app included also improvements here :+1:

  • Thanks @ag_ana - I'm understanding from your message that this synching issue has been resolved, and no workarounds are needed. Please correct me if that's not the case

  • ag_tommyag_tommy

    Team Member

    @itsme3

    Yes, 1Password 7.8 was released to resolve any syncing issues. I am not aware of the need for any workarounds at this point.

  • great, thank you @ag_tommy much appreciated

  • ag_tommyag_tommy

    Team Member

    :+1:

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