AppStore has no option to upgrade to family plan.

I’m sitting here doing something doing what every good sun and daughter do during the holidays: helping older relatives with technology. ;)

I want to upgrade my individual plan to a family plan and none of the solutions I’ve tried have worked.

My subscription via AppStore but here’s where it gets annoying. There are, as you can see, four options! We’re done. But not.

However, individual plans were the only two available options...
I even tried canceling my subscription and starting it again.

Then I found this! Hallelujah!

Only I see nothing on my screen that hints at any sort of ‘add friends’ switch or lever I only see this:

distant sound of someone banging their head on the table

Im sure there is something ridiculous I should have figured out in minutes.

But for the sake of my sanity, please help me. All these forgotten passwords etc are driving me nuts! 🤩


  • ag_anaag_ana

    Team Member

    Hi @Saaammie!

    We will be happy to help you with this. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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