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1Password principal crashes - 1Password mini is OK

Community Member
edited January 2021 in 1Password 3 – 7 for Mac

Following a malfunction on the Mac, I can no longer access 1Password (main module) from my MAC. When I enter my password in the main window, 1Password crashes.
1Password mini opens easily with my password and runs as it is
Equipment :
MacBookAir mi-2013 - Catalina 10.15.7
OnePassword : 1Password 6
Version 6.8.9 (689001)
AgileBits Store

Any Idea
Thank you very much

1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.15.7
Sync Type: Gmail


  • ag_anaag_ana
    1Password Alumni

    Hi @Avi!

    I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

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