Safari/Chrome Extension not autofilling updated password


After updating a username or password of a Login Item in 1Password for Mac v 3.8.2 (trial version), the browser extension continues to autofill the previous username or password.

Any advice?



  • khad
    1Password Alumni
    Welcome to the forums, jmann! Thanks for taking the time to contact us. I'm sorry that you are having some trouble.

    I want to make sure we are troubleshooting the right issue. Can you tell me if a new Login created in the extension shows up in the main application? I'm guessing not, but I want to be sure that the issue is not just unidirectional (app -> browser) but rather that the app and extension are simply not in sync with each other (a much simpler issue to troubleshoot).

    The first thing I would suggest either way is to restart 1Password's Helper. Select Help > Troubleshooting > Restart Helper from the menu bar in the main 1Password application.

    Does that help?

    Try restarting your Mac. Does the issue persist after a restart of your Mac?

    If so, is it once again resolved by restarting the Helper?

    We'll get this resolved pretty easily once we have some more details.

This discussion has been closed.