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Master Password forgotten

BillOberst
BillOberst
Community Member
in 1Password 7 for Windows

I have the same problem as a few other posters I can not remember my password. I have my secret key, Help please. I'm OK with starting over if I can use the same email address. Thanks Bill

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: windows 10
Sync Type: Not Provided

Comments

  • Greg
    Greg
    1Password Alumni

    Hi @BillOberst,

    For your security, we never store or have access to your Master Password, so we can't reset it — that's something only you can know. If you haven't done so already, you may want to check out our troubleshooting guide, which may help you to recover your Master Password:

    If you forgot your Master Password or you can’t unlock 1Password

    If you can't recover your Master Password, please send us a message to support+windows@1password.com and we will help you start over with a new 1Password account. Thank you!

    Cheers,
    Greg

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