1Password can't verify the identity of your web browser

andrp92
andrp92
Community Member
in Mac

Hello,

I've installed the app companion extension on Microsoft Edge browser on my Mac with the operating system macOS Big Sur, but I can't use it since it says that can't verify the identity of my web browser which doesn't happen at all with chrome.

1Password Version: 1Password 7 Version 7.7 (70700016) Mac App Store
Extension Version: 4.7.5.90
OS Version: OS Big Sur 11.1
Sync Type: Not Provided
Referrer: forum-search:can't verify the identity of your broswer

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @andrp92! Welcome to the forum!

    Do you perhaps have a pending update of Edge? This often happens when the browser is in the middle of an update, and making sure there are no updates left to apply is enough to make the message go away.

    Note that you might have to quit 1Password completely (right-click on 1Password mini in the menu bar at the top right of your screen > Quit 1Password Completely), and then relaunch it after the browser update.

  • andrp92
    andrp92
    Community Member

    Hello ag_ana, thanks for your quick response! I wen't ahead and verify both, any pending updates and restarted the 1Password app completely, and none of them worked. Is there anyways I can send you logs or anything that might help you check further into that? The thing is that I don't like safari but I love the integration is has where I don't have to enter the password but use my fingerprint.

    Thanks before hands.!

  • ag_ana
    ag_ana
    1Password Alumni

    @andrp92:

    Certainly, you could generate a diagnostics report from your Mac and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • andrp92
    andrp92
    Community Member

    Hi @ag_ana , here's the information you requested [#VRW-24597-618]. Please feel free to let me know if you guys need anything on my end to get a better understanding of what's going on. My best wish is having this taken care of.

    Regards.!

  • ag_ana
    ag_ana
    1Password Alumni

    @andrp92:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: VRW-24597-618

  • tylex
    tylex
    Community Member

    Hi, did that bring any solution? I have the exact same issue... :(

  • tylex
    tylex
    Community Member

    I found the solution in another thread. Running mkdir -p ~/Library/Application\ Support/Google/Chrome in the terminal does the trick.

  • ag_tommy
    ag_tommy

    @tylex

    Have you given this set of instructions a go? https://support.1password.com/could-not-connect/#for-all-browsers

    Oops I'm a bit too slow. Thanks for updating the topic. :)

  • tylex
    tylex
    Community Member

    @ag_tommy thank you very much for your answer. :)

  • ag_tommy
    ag_tommy

    You're welcome.

This discussion has been closed.