Missing fields in 1P Mac app for some items
Hi there,
I'm experiencing strange issue with missing fields in MacOS app. On Windows app I can see user/pass field for particular 1p item but it's missing in Mac app. I'm using v7.7 on Mac and v7.6 on Win. Any ideas? Thanks
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Hi @zpolisensky! Welcome to the forum!
What sync method are you currently using?
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Hi @ag_ana, I'm using 1password.com cloud. I simply added account to Win and same account to Mac app. I didn't changed any defaults.
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Thank you for the confirmation! Since you are using 1Password.com, can you take a look at this item on the 1Password.com website? Does the item appear properly there?
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Hey @ag_ana, I checked on 1p web and records are also missing.
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So it sounds like the issue might be with 1Password for Windows not syncing these fields in the first place. I would like to ask you to generate a diagnostics report from your PC and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.
After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.
Looking forward to your message!
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