fingerprint unlock on android not working

When I attempt to use biometric unlock on Android, the app seems to recognize my fingerprint but just freezes up, it does not unlock. There is no way to proceed. When I click back to exit the enter master password window shows very briefly and then the app closes. The only way I can get past this window and open the app is to do enough 'failed' attempts for biometric access to become disabled, then I can enter my password. I have un- and re-installed the app, it did not help


1Password Version: 7.7.3
Extension Version: Not Provided
OS Version: OxygenOS 10.3.8
Sync Type: Not Provided
Referrer: forum-search:android biometric not working

Comments

  • ag_audreyag_audrey

    Team Member

    Hey @hnewman, thank you for reaching out to us here on the Forum!

    To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostic to an email addressed to [email protected].

    With your email, please include:

    • A link to this thread: https://1password.community/discussion/118845/fingerprint-unlock-on-android-not-working
    • Your forum username: hnewman

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

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