Autofill stops working all of the sudden

I'm currently having an issue that as far as I can tell begun after the last update.

I'm using 1Pass on a Samsung S20+ and after the last update the autofill stops working on browsers all of the sudden.

If I open the app in the settings section, both autofill and the accessibility are enabled, but I constantly need to disable and enable back the autofill to get it to work again.

So far, it happened to me on Brave and DuckDuckGo browsers. It doesn't seem to be the website that I'm trying to log in, because after I disable and enable back the autofill it works on that very website.

Are there any reports of similar issue?

App version is 7.7.3

Comments

  • ag_anaag_ana

    Team Member

    Hi @loggor!

    Can you please elaborate on what you mean by "stops working"? Does the autofill extension not appear at all, or does it appear but doesn't fill anything? Or perhaps something else?

  • The option to autofill does not appear at all. As if the app wasn't installed.

  • loggorloggor
    edited February 14

    So, as far as I can tell the autofill settings is broken on my phone. I left it disabled an kept only the accessibility option enabled. With only the accessibility enabled it's showing the autofill pop-up so far.

    If I was to enable the autofill settings on the app, that button wouldn't show.

    So I had to keep it like this.

    Edit: I reinstalled the app a couple of times and it didn't fix it.

  • ag_audreyag_audrey

    Team Member

    Hey @loggor, we've seen recent reports of Autofill issues with Brave, and it seems related to the Android 11 update. Can you tell us if you recently upgraded to Android 11? Also, did you recently update 1Password or Brave?

    In addition, do you see no Autofill prompt in some or all sites within DuckDuckGo?

  • Hi @ag_audrey, my Android was already updated (Android 11) before the last 1Password update. I received an update on 17 January for 1Password and after this update, the autofill issue began.

    On both browsers, I tried (Brave and DuckDuckGo) it would not show the autofill option on any website. But if I went to the 1Password app (or the Android Autofill Setting) and disabled the autofill, and then enable it back, the website I already had open on a browser would prompt the autofill. Sometimes it stayed there even if I refreshed the page, but if I type in another URL in the browser and then came back to the previous page, the autofill option would not show up and I'd have to repeat the process of disabling the autofill option and then enable it back.

  • ag_audreyag_audrey

    Team Member

    Hey @loggor, that is certainly peculiar. To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostic to an email addressed to [email protected].

    With your email, please include:

    • A link to this thread: https://1password.community/discussion/118969/autofill-stops-working-all-of-the-sudden
    • Your forum username: loggor

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

  • 👍

  • ag_audreyag_audrey

    Team Member

    Hey @loggor, thanks for sending in the diagnostic report! A colleague will be in touch shortly.

    ref: PWP-48952-417

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