Biometric Unlock unavailable

Hi there,

I just switched from iOS to a new phone (Pixel 5). For a while, the "biometric unlock" feature worked as intended. I had then to re-enroll my fingerprint. Since then, I cannot use the biometric unlock function anymore.

Any time i try to activate it a stacktrace pops-up on screen.

I can't do a screenshot (seems to be prevented by app policy), nor copy the text, so i just took a picture from the screen:

Any help much appreciated.


1Password Version: 7.7.3
Extension Version: N/A
OS Version: Android 11 (RQ1A.210205.004)
Sync Type: ?


  • I just noticed that another thread is describing a very similar issue on Android:

    (searching for "biometric" and "unlock" somehow doesn't return any result)

    The error message is however not quite the same. So it might worth tracking both issues separately.

  • ag_anaag_ana

    Team Member

    Hi @revertej!

    Thank you for the report! I see that you have emailed us a diagnostics report from your Android device. We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: XIA-81686-214

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