Family member login issue for specific device and app...

Hi, I'm having a problem logging into my wife's account on her MacBook using the 1Password app. I set her up on and she has access to her account via Safari but it says her password is incorrect when using the App. I had the same issue on her iPhone so I deleted and reinstalled the app on her phone using the QR code, etc and the password worked this time. So I deleted the App on the MacBook using App Delete to hopefully clear out any bad data regarding the account, reinstalled and same problem... "your password is incorrect."

If I go to the 1Password app Prefs/Accounts, everything is grayed out and I can't set it up as a new device. The + - buttons are also grayed out. Anyway, I'm stuck! The whole family is working great on multiple devices/phones and accounts accept for this MacBook! The MacBook is working like a champ with everything else. Appreciate any help! Thanks

1Password Version: 1Password 7 Version 7.7 (70700015) 1Password Store
Extension Version: Not Provided
OS Version: 10.15.6
Sync Type:


  • ag_anaag_ana

    Team Member

    Hi @SBConsult!

    It sounds like the app on this Mac must be reset:

    How to reset the 1Password app on a specific device

    Uninstalling and reinstalling does not delete the data or the configuration (only the app), so if this app was configured with a different password, the reset procedure will allow her to login with the new credentials :)

  • Well that did the trick! Thanks soooooo much! :)

  • BenBen AWS Team

    Team Member

    On behalf of Ana, you are very welcome. Glad to hear that did it. :) If there is anything else in the future we can help with please feel free to start a new thread.


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