Hi, I'm having a problem logging into my wife's account on her MacBook using the 1Password app. I set her up on 1Password.com and she has access to her account via Safari but it says her password is incorrect when using the App. I had the same issue on her iPhone so I deleted and reinstalled the app on her phone using the QR code, etc and the password worked this time. So I deleted the App on the MacBook using App Delete to hopefully clear out any bad data regarding the account, reinstalled and same problem... "your password is incorrect."
If I go to the 1Password app Prefs/Accounts, everything is grayed out and I can't set it up as a new device. The + - buttons are also grayed out. Anyway, I'm stuck! The whole family is working great on multiple devices/phones and accounts accept for this MacBook! The MacBook is working like a champ with everything else. Appreciate any help! Thanks
1Password Version: 1Password 7 Version 7.7 (70700015) 1Password Store
Extension Version: Not Provided
OS Version: 10.15.6
Sync Type: 1Password.com