New account: Does annual subscription still apply?

br0zie

My wife has forgotten her Master Password and we have no way to recover it. We have deleted her account and plan to make a new one (or upgrade mine to a Family Plan and add her to it), but we have been paying for an annual subscription through the iTunes store and she still has a number of months left that she has already paid for. Is there a way to make a new account that utilizes this annual subscription without us having to double pay?

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Ben

Hi @br0zie

Sorry to hear about the forgotten Master Password. Our billing team should be able to help arrange something here. Please shoot them an email at support@1password.com and they'll be happy to help. :)

In terms of moving forward I'd recommend considering moving to 1Password Families, as Family Organizers can help other family members with recovery should credentials be forgotten/lost:

Recover accounts for family or team members

This is not possible with individual memberships. I hope that helps!

Ben