No secret key

locktonimagelocktonimage Junior Member

New membership to 1P7.....no idea how access my secret key. Have not received one (?). How to login into your account if you don't have a secret key but need one to log into your account?!


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Comments

  • locktonimagelocktonimage Junior Member

    New membership to 1P7.....no idea how access my secret key. Have not received one (?). How to login into your account if you don't have a secret key but need one to log into your account?!

  • Hi @locktonimage!

    On which device you created your new account? On this device you should be able to find your secret key: https://support.1password.com/secret-key/

    Hope you'll find it.

  • ag_tommyag_tommy

    Team Member

    @locktonimage

    Hopefully, you found the advice from DenalB helpful. Please let us know if you have any questions.

  • locktonimagelocktonimage Junior Member

    No - unable to locate key. How do you ascertain whether u need a secret key(SK)? unsure if purchased a standalone
    license or not? It would seem without SK there nothing I do with 1password....

  • ag_anaag_ana

    Team Member

    @locktonimage:

    In summary: if you are paying for 1Password monthly or yearly, then you have a subscription, and therefore a Secret Key. If you purchased a license for 1Password once, then you don't have a Secret Key.

    We will be happy to help you with this though. I noticed that you also sent us an email with the same question, and that my colleague Trevor is already helping you over there. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and let you continue via email :+1:

    ref: MQV-71118-785

This discussion has been closed.