Read first: Previous version support information

Incorrect authentication code. Make sure your device has the correct date and time.

mattedie
mattedie
Community Member
in 1Password 7 for Windows

I'm getting this error repeatedly two of my 5 computers. Is the the authentication app on my phone or the computer itself? The time and date are correct on both computers.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @mattedie! Welcome to the forum!

    If the time and date are correct on your computers, it's worth checking if they are correct on your authenticator device too. 2FA is very time-sensitive, so any drift in time on any of your devices could cause the authenticator codes to be rejected.

    A good resource that makes it easy to check this is the following website:

    https://time.is/

    After making sure the time is the same on every one of your devices, your authenticator codes should be accepted. Make sure that the time difference is not more than 30 seconds, or your codes won't be accepted.

This discussion has been closed.