Upgrade to family account

BobSpencer

I don't see the "invite people" option on the sidebar to upgrade to a family account.

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Referrer: forum-search:how to upgrade to family account

ag_ana

Hi @BobSpencer!

Can you please post a screenshot of the menu entires that you are seeing?

BobSpencer

Below is a screenshot of my opening screen for my personal vault. Thanks for any help you can provide! I'm trying to upgrade to a family account so I can share passwords with my partner.

BobSpencer

I just read the fine print in the Support guide for upgrading to a family account: "If you started your subscription with an in-app purchase, you won’t see the option to invite people. For help upgrading your account, contact 1Password Support."

ag_ana

@BobSpencer:

Please click on the 1Password logo in the top left corner of the window in your screenshot, so you go back to your home page first. There, take a look at the menu on the right, and you should see a menu like this:

Jackal

Hi, I have exactly the same problem. But in my case when I click on the logo as you described above I see no menu containing Invitations (see the screenshot). I have currently annual private subscription since the beginning of this year.

ag_ana

@Jackal:

Are you perhaps subscribed via an Apple subscription?

Jackal

Yes, I am.

ag_ana

@Jackal:

Thank you for the confirmation! That would explain it :)

If you started your subscription with an in-app purchase, you won’t see the option to invite people.

We will be happy to help you with this though. To avoid sharing your account information here, can you send us an email to support+forum@agilebits.com from your account's registered email address so we can continue the conversation there?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

Jackal

Thanks for your help. My support ID is [#MXW-24472-654]

ag_ana

@Jackal:

Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: MXW-24472-654

joepen5

Hi. I had the same situation as above regarding the inapp purchase. I sent an email a few minutes ago. Thank you for your assistance.

ag_ana

Thank you @joepen5! Have you received a ticket number already?

ajahn

@ag_ana,
Is it best to not get 1Password from the Apple Store?

ag_ana

It's up to you @ajahn based on your preference. Updates are applied quicker to the 1Password app from our website, but other than that you can install it from your preferred source.

lisamfoss

HI,
I am having the same problem. I started my 1Password account through the Apple store. I want to upgrade to a family account.
If this many people have this issue, perhaps you should add information about how to upgrade to Family if you started an account from Apple?
My ticket number is [#AUU-37251-597]. Please help.

ag_ana

@lisamfoss:

Thank you, I see your email and that my colleague Trace is already helping you there :+1:

ref: AUU-37251-597