Upgrade to family account

I don't see the "invite people" option on the sidebar to upgrade to a family account.


1Password Version: Not Provided
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Sync Type: Not Provided
Referrer: forum-search:how to upgrade to family account

Comments

  • ag_anaag_ana

    Team Member

    Hi @BobSpencer!

    Can you please post a screenshot of the menu entires that you are seeing?

  • Below is a screenshot of my opening screen for my personal vault. Thanks for any help you can provide! I'm trying to upgrade to a family account so I can share passwords with my partner.

  • I just read the fine print in the Support guide for upgrading to a family account: "If you started your subscription with an in-app purchase, you won’t see the option to invite people. For help upgrading your account, contact 1Password Support."

  • ag_anaag_ana

    Team Member

    @BobSpencer:

    Please click on the 1Password logo in the top left corner of the window in your screenshot, so you go back to your home page first. There, take a look at the menu on the right, and you should see a menu like this:

  • Hi, I have exactly the same problem. But in my case when I click on the logo as you described above I see no menu containing Invitations (see the screenshot). I have currently annual private subscription since the beginning of this year.

  • ag_anaag_ana

    Team Member

    @Jackal:

    Are you perhaps subscribed via an Apple subscription?

  • Yes, I am.

  • ag_anaag_ana

    Team Member

    @Jackal:

    Thank you for the confirmation! That would explain it :)

    If you started your subscription with an in-app purchase, you won’t see the option to invite people.

    We will be happy to help you with this though. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Thanks for your help. My support ID is [#MXW-24472-654]

  • ag_anaag_ana

    Team Member

    @Jackal:

    Thank you! I confirm that I have managed to locate your message in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: MXW-24472-654

  • Hi. I had the same situation as above regarding the inapp purchase. I sent an email a few minutes ago. Thank you for your assistance.

  • ag_anaag_ana

    Team Member

    Thank you @joepen5! Have you received a ticket number already?

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