Fingerprint sensor doesn't work in Chrome on OnePlus 7 Pro

I'm trying to move my family over to 1password from a competitor and I can't get Biometric Unlock to work in Chrome on my OnePlus 7 pro.

When I try to fill in a password, 1password initiates the biometric request, but the screen is greyed out and doesn't match my finger print.

This works in LastPass and Bitwarden, so it's definitely doable.

I have tried removing all security from the phone, rebooting, and re-enrolling my fingerprints to no avail. I have the latest OS and Chrome versions that are available to me.

I really would like to move to 1password so I'd love some help.

Here are two other posts with similar issues:
https://1password.community/discussion/111085/oneplus-7-pro-chrome-fingerprint-issue
https://1password.community/discussion/109662/biometric-fingerprint-unlocking-not-working-on-android-10


1Password Version: 7.7.3
Extension Version: Not Provided
OS Version: Oxygen OS 10.0.9.GM31CB
Sync Type: Not Provided

Comments

  • ag_audreyag_audrey

    Team Member

    Hey @thejawn, welcome to the Forum!

    This seems to have been addressed in a recent OnePlus OS update. Can you tell me which OS version you are on?

  • Hi! I'm on version 10.0.9.GM31CB which seems to be the latest.

    Also it seems to be only on certain websites?
    Arstechnica.com is one specific site.

  • ag_audreyag_audrey

    Team Member
    edited March 9

    Hey @thejawn, thanks for letting me know. To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.

    Please attach the diagnostic to an email addressed to [email protected].

    With your email, please include:

    • A link to this thread: https://1password.community/discussion/119616/fingerprint-sensor-doesnt-work-in-chrome-on-oneplus-7-pro
    • Your forum username: thejawn

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.

    Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!

  • @ag_audrey Sent! Thanks! :)

  • ag_audreyag_audrey

    Team Member

    @thejawn Thanks so much! A colleague will be in touch shortly :)

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