Fingerprint sensor doesn't work in Chrome on OnePlus 7 Pro
I'm trying to move my family over to 1password from a competitor and I can't get Biometric Unlock to work in Chrome on my OnePlus 7 pro.
When I try to fill in a password, 1password initiates the biometric request, but the screen is greyed out and doesn't match my finger print.
This works in LastPass and Bitwarden, so it's definitely doable.
I have tried removing all security from the phone, rebooting, and re-enrolling my fingerprints to no avail. I have the latest OS and Chrome versions that are available to me.
I really would like to move to 1password so I'd love some help.
Here are two other posts with similar issues:
https://1password.community/discussion/111085/oneplus-7-pro-chrome-fingerprint-issue
https://1password.community/discussion/109662/biometric-fingerprint-unlocking-not-working-on-android-10
1Password Version: 7.7.3
Extension Version: Not Provided
OS Version: Oxygen OS 10.0.9.GM31CB
Sync Type: Not Provided
Comments
Team Member
Hey @thejawn, welcome to the Forum!
This seems to have been addressed in a recent OnePlus OS update. Can you tell me which OS version you are on?
Hi! I'm on version 10.0.9.GM31CB which seems to be the latest.
Also it seems to be only on certain websites?
Arstechnica.com is one specific site.
Team Member
Hey @thejawn, thanks for letting me know. To help us further dig into this issue, would you mind sending a diagnostic report from your Android device: https://support.1password.com/diagnostics/?android.
Please attach the diagnostic to an email addressed to
[email protected].With your email, please include:
https://1password.community/discussion/119616/fingerprint-sensor-doesnt-work-in-chrome-on-oneplus-7-prothejawnYou should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here, so I can track down the diagnostic and ensure that this issue is dealt with.
Once I see the diagnostic report, I'll be able to better assist you. Thank you in advance!
@ag_audrey Sent! Thanks!
Team Member
@thejawn Thanks so much! A colleague will be in touch shortly