Browser Integration Not Working

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  • bpiwowarbpiwowar Junior Member

    This is what I get (if you need the full log, please let me know)

    DEBUG 2021-04-09T14:26:20.337 main(ThreadId(1)) [1P:foundation/op-linux/src/bin/keyring_helper.rs:194] setting up keyring for parent
    ERROR 2021-04-09T14:26:20.338 main(ThreadId(1)) [1P:foundation/op-linux/src/bin/keyring_helper.rs:178] error running helper: Keyring(KeyringError(Os { code: 13, kind: PermissionDenied, message: "Permission denied" }))
    WARN  2021-04-09T14:26:20.340 op_executor:invocation_loop(ThreadId(41)) [1P:foundation/op-linux/src/kernel_keyring.rs:684] failed to initialize keyring helper, its functionality will be unavailable: Io(Io { kind: UnexpectedEof, inner: "<redacted>" })
    WARN  2021-04-09T14:26:20.340 op_executor:invocation_loop(ThreadId(41)) [1P:op-app/src/app/backend.rs:160] operation invoke: Invocation(External(lock-screen)) took more than 50 ms (198 ms)
    
  • Dayton_agDayton_ag

    Team Member

    Hi there @bpiwowar, thanks for sharing those logs! This does look like the issue that @mikeT mentioned. To further assist with troubleshooting, could you run the following command, and paste the output here?

    ls -al /opt/1Password/1Password-KeyringHelper

    Thanks! :smile::+1:

  • bpiwowarbpiwowar Junior Member

    Here it is

    $ ls -al /opt/1Password/1Password-KeyringHelper
    -rwsr-sr-x 1 root onepassword 3488008 Apr  6 00:14 /opt/1Password/1Password-KeyringHelper
    
  • Dayton_agDayton_ag

    Team Member

    Thanks so much for posting that @bpiwowar! One more request - could you launch 1Password, then run the following command, and see if 1Password appears anywhere in the output? Thanks again for working with us on this on! Here's the command:

    sudo journalctl --since=yesterday | grep audit

  • bpiwowarbpiwowar Junior Member

    Hi,

    The command sudo journalctl --since=yesterday | grep audit (after having launched 1Password) did not show any mention of 1password (grep -i 1pass did not return anything)

    sorry for the delay but I had no physical access to my desktop for a long time

    Just to repeat, I am using i3 window manager (not gnome) on

    Distributor ID: Ubuntu
    Description:    Ubuntu 20.04.2 LTS
    Release:    20.04
    Codename:   focal
    

    thanks for helping sorting this out
    Benjamin

  • Dayton_agDayton_ag

    Team Member

    Hey @bpiwowar,

    Thanks for taking a look at that for me. I'm really sorry you're still running into this issue with 1Password - to get things back up and running, let's continue this conversation over email. Could you send me an email at [email protected]?

    After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

    Thanks, I'm looking forward to getting this sorted for you! :smile:

  • bpiwowarbpiwowar Junior Member

    Hi,

    Just tested the latest 1password when back in my office, and now everything works as expected. So problem solved!

    thanks for the help
    Benjamin

  • Dayton_agDayton_ag

    Team Member

    Hi @bpiowar, that's great! Let me know if there's anything else I can help out with. :smile:

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