"Security Keys" option is not available while trying to set up two factor authentication using U2F.

I am trying to secure access to my 1Password Families account by using a YubiKey. Following instructions available here: https://support.1password.com/security-key/#set-up-your-security-key

On Step 4, I am supposed to click on "Add a Security Key", but that option is not available to me. I can see the option for adding an authenticator app and have done that successfully.

Any help would be greatly appreciated!

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:"Security Keys" option is not available while trying to set up two factor authentication using U2F


  • casanabriacasanabria Junior Member

    So, I found the answer in this forum post: https://1password.community/discussion/119338/add-a-security-key-still-missing-bad-documentation

    You have to enable the Authenticator application, RELOAD the page so it gets updated, and the option to add a security key shows up.

    I agree with the author of the referenced post: the documentation is very unintuitive about this. There should be a BIG BOLD banner underneath step 4 stating: "If you don't see the Add a Security Key option, you need to enable an Authenticator app FIRST". Or simply keep the button in the interface and when clicked, show a dialog box explaining that you need to enable an authenticator app first.

  • ag_yaronag_yaron

    Team Member
    edited April 4

    Hey @casanabria ,
    Thank you kindly for the feedback here, much appreciated! I'll forward it to our docs team. :+1:

    ref: /dev/web/1password.support/-/issues/693

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file