Can't open 1Password in Windows

Yesterday my 1Password worked fine and then suddenly stopped responding. It won't open to fill passwords in Chrome and won't respond when I try to open the program from the desktop icon.

I've restarted my computer several times and have updated Windows 10. My Chrome is also up to date.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • Dayton_ag
    edited April 2021

    Hey there @DougWard , welcome to the 1Password Support Community! 🎉

    I'm really sorry you're running into this issue with 1Password - let's get things back up and running. I'd like to take a look at what's going on behind the scenes - since this is a public forum, let's continue our conversation over email.

    Could you send an email to support+windows@1password.com, and include my name in the Subject line? Once you've emailed in, you should receive a Conversation ID - it should look something like this: [ABC-12345-678]. Could you paste that code here? It will help me track down your email, and we can get to work. Thanks @DougWard!

    ref: AKD-22438-477

  • DougWard
    DougWard
    Community Member

    Issue was resolved. Thanks Mike for your help :)

  • We're happy to hear that. :chuffed:

This discussion has been closed.