Won't Update

I'm having the same issue as many people. My 1Password won't update on my iMac or Macbook Pro. Keeps saying can't update at this time, try again later. This has been going on for months (I'm getting tired of the little red notification flag). I've rebooted, I've tried to quit, force quit, etc; both Safari, App Store and 1Password. I've run out of options. Any suggestions?

K

1Password 7
Version 7.7 (70700016)
Mac App Store


1Password Version: Ver 7.7
Extension Version: ??
OS Version: OS 10.15.7
Sync Type: iCloud
Referrer: forum-search:won't updte

Comments

  • ag_anaag_ana

    Team Member

    Hi @keiths29!

    Can you try the instructions posted by my colleague Tommy here and see if they help?

  • I have the same issue:

    • macOS 11.2.3 (20D91)
    • iMac (Retina 5K, 27-inch, 2019)
    • 3 GHz 6-CORE Intel i5

    Tried up through step 2. It didn't work. Will attempt the next solution offered.

  • edited April 17

    I tried again using the "drag to trash" method. I downloaded from the app store rather than your website.

    Seems to be working fine now. About shows:

    1Password 7
    Version 7.8.1 (70801004)
    Mac App Store

    I don't see anyway to "upvote" @ag_ana or @ag_tommy.

  • ag_tommyag_tommy

    Team Member

    @Pseudo_Register

    We're sad that you had to go through these steps but yet happy to hear you're back to a good place. Let us know if you run into any further difficulties. We would be happy to help.

  • Having the same issue, won't update 7.8.1 and I'm on 11.3 (20E232).

    Is the only way to uninstall and reinstall?

  • ag_anaag_ana

    Team Member

    @palomboj:

    If quitting manually is not enough, then yes, please follow the instructions here. Let us know how it goes :+1:

  • FYI: I have same problem with latest update, i.e. won't update Had re-install to do update in the past as well, say maybe 6-9 months ago. No problems with updating any other apps.

  • But your suggestion of turning off 1Password on the small icon near the Wifi icon worked smoothly. Thanks!

  • ag_anaag_ana

    Team Member

    You are welcome @DCHammer, thank you for the update :)

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