Safari extension stops responding after each update

Hello team!

Every time 1Password updates, safari extension stops responding (toolbar icon and "Unlock 1Password" button do not react on clicks) until the whole mac os is restarted. That is a bit frustrating. Can it not be fixed?


1Password Version: 1Password 7 Version 7.8 (70800001) Mac App Store
Extension Version: Not Provided
OS Version: Big Sur 11.2.3
Sync Type: Not Provided

Comments

  • Hi.... Having the same issue as well. Whilst I'm presented with the unlock button in safari, nothing happens when I click on it. This started after the update.

  • ag_tommyag_tommy

    Team Member
    edited April 16

    @trollfred @Capilano

    Can you give your Mac a restart and let me know if that helps? Before trying that you could also try the following.

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
    2. Quit your browser, Safari.
    3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    4. Open your browser.

    Does this help?

  • I restarted once but then 1 Password in the main menu bar was visible but unresponsive. I restarted a second time and everything was back and seems to be working fine. Strange. (M1 MacBook Air. OS Big Sur 11.2.3). Thank you.

  • ag_tommyag_tommy

    Team Member

    :+1: Thanks for the feedback. I agree strange. I've had folks on both sides of the fence today. *Scratches head.

  • Restarting Mac OS helps :)
    Restarting 1Password and Safari (and waiting few seconds) does not :(

  • ag_tommyag_tommy

    Team Member

    Thanks for adding that info to my toolkit @trollfred I appreciate you letting me know.

  • I've tried all above and still no 1Password icon in the safari header. I just got the new update notice this morning and clicked it but it did not seem to do the update normally. If I check for updates in 1PW it says I am up to date, 1Password 7
    Version 7.8.1 (70801003)
    1Password Store
    Please get me a fix as I can only get the Safari extension to work well. Using it in Chrome or Brave requires a login every access with no Apple Watch or other helper whether 1PW is open or not.

  • That did it, thank you very much.

  • ag_yaronag_yaron

    Team Member

    We're glad to hear it!

    On behalf of ag_tommy, you're most welcome! :chuffed:

  • frise80frise80
    edited June 17

    Same issue than @trollfred again today. 1password updated on background -> Not able to use 1Password extension on Safari anymore (exact same issue than the 1st message here).

    • Restarting Mac OS helps
    • Restarting 1Password and Safari does not

    Frustrating to have to reboot the entire mac to get back to normal... Is there any workaround or fix to come ?

  • ag_anaag_ana

    Team Member

    @frise80:

    If restarting 1Password and Safari did not help in your case, if it happens again I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • shestadshestad
    edited June 18

    @ag_tommy yes, this resolved my issue. Thank you!

    Can you give your Mac a restart and let me know if that helps? Before trying that you could also try the following.
    Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit >1Password completely.
    Quit your browser, Safari.
    Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock.
    Open your browser.
    Does this help?

  • ag_chantelleag_chantelle

    Team Member

    @shestad

    We're glad to hear the restart resolved your issue. If you have any other questions, or there's anything we can do to help - do not hesitate to reach back out! :)

  • Same here, had to restart Mac to get it working.

  • ag_anaag_ana

    Team Member

    Thank you for letting us know @HenryQW :+1:

Leave a Comment

BoldItalicStrikethroughOrdered listUnordered list
Emoji
Image
Align leftAlign centerAlign rightToggle HTML viewToggle full pageToggle lights
Drop image/file