Keyboard not showing when attempting to change password on iOS app

faresg

I am unable to see the keyboard or make any edits to password in the iOS app. Pls help

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1Password Version: 7.7.2
Extension Version: Not Provided
OS Version: iOS 14.4.2
Sync Type: Not Provided
Referrer: forum-search:keyboard not showing in ios

ag_ana

Hi @faresg!

Can you tell us exactly where in the iOS app you are at the moment, so we can test it? Thank you!

faresg

I am in "Edit" and selected the "Password" field. Keyboard area is blank

ag_ana

@faresg:

Can you please post a screenshot of this?

faresg

attached...Keyboard won't roll up. Password field is selected

ag_ana

@faresg:

Is this happening with every field in the app, or specifically with the password field? Have you also tried quitting the app completely, and relaunching it?

faresg

No only in the password field. Yes I have tried quitting and restarting several times.

ag_ana

@faresg:

My understanding is that the keyboard is handled by iOS, so I don't think 1Password has control over that behavior. Can you try rebooting your iOS device once for confirmation, and see if the same thing keeps happening?

pstq

I have the same issue. It happens if I generate a "Memorable" password, then try to edit it to add some uppercase and numbers to suit a website's password requirements. If I save the entry, then edit, then reveal password, then tap on the password field, sometimes the keyboard comes up, sometimes it doesn't.

ag_ana

@pstq:

I tried to follow your instructions and so far I was not able to reproduce this. It does seem to be related to how iOS manages the keyboard however.

pstq

I've never seen it happen in any other app though. This is an iPhone 7 running iOS 15.0.2.

ag_ana

I am using the same configuration @pstq. I will keep an eye out for this and see if I can reproduce it :+1: