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Master Password will not open Windows App

Community Member
edited April 2021 in 1Password 4 for Windows

Hello, I have a stand alone version of Windows 4.6 on my pc. Today I decided to update to the subscription version. I can successfully login to 1password.com from my pc browser and i was successfully setting up my cell phone and my wife cell phone. Both are working correctly. The problem is back at my pc. I downloaded the new version and installed it but when I enter my master password (which I know is correct) The windows app will not login. (I still have version 4.6.2 installed on the same pc with version 7) Can both apps run on the same pc or do I need to uninstall 4.2? I would rather setup version 7 and confirm that it is working, before I uninstall version 4.6 ... Any suggestions?

1Password Version: 7
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: 1 Password


  • ag_anaag_ana
    1Password Alumni

    Hi @Cmotley!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: WLY-38636-864

This discussion has been closed.