Problems setting up a new account on Mac

finwefinwe

It happened to me twice now that 1Password on Mac behaves unexpectedly and "wonky" right after initial setup.

Steps to reproduce:

  1. Install 1Password on Mac (I use homebrew)
  2. Initialize a new account by scanning QR code from recovery PDF
  3. Enter the master password created on the web
  4. Account is logged in, shared items/vaults are synced and displayed
  5. Send a copy of items from my personal vault to the newly initialized account
  6. An "Account verification error" (or Chyba ověření účtu in cs_CZ localization) pops up with a field to enter master password in
  7. The correct master password is not recognized
  8. When I cancel the verification window, I can still access already synced items
  9. The verification window pops up I guess on next sync attempt.
  10. When I close (mac-q, or from main menu) 1Password and open it again, it does not require master password (!) and shows all items again, directly accessible. The verification window pops up again after a while
    - This might be intentional and configurable, but I don't see it as a reasonable default, also it behaves differently from other platforms
  11. I have to terminate the process entirely. After that, everything works as expected, including synchronization.

Is there a way to mitigate 6? Can this somehow be altered to be more coherent and error-free?


1Password Version: 7.8.1 (70801003)
Extension Version: n/a
OS Version: Big Sur, current latest
Sync Type: 1Password Business

Comments

  • ag_anaag_ana

    Team Member

    Hi @finwe!

    Is there a way to mitigate 6? Can this somehow be altered to be more coherent and error-free?

    Do you see the same behavior if you use the app downloaded from our website, and not from homebrew? Homebrew is not an official installation method as far as I know.

    When I close (mac-q, or from main menu) 1Password and open it again, it does not require master password (!) and shows all items again, directly accessible

    Using Cmd+Q only closes the main app window, but 1Password mini keeps running. If you want to quit the app completely, you can use the Control‑Option‑Cmd‑Q keyboard shortcut instead. This will ask you to enter your Master Password again when you launch the app the next time

  • Will get back to you once I have an opportunity to test installation without homebrew. But homebrew just downloads and installs https://c.1password.com/dist/1P/mac7/1Password-7.8.1.zip, I don't see where this behaviour could be caused by it.

    Using Cmd+Q only closes the main app window, but 1Password mini keeps running.

    Isn't a saner default to lock the workspace in this case? I am a windows user, so maybe I miss some Mac paradigm, but when the app seems not running, I would expect it to be locked.

  • ag_anaag_ana

    Team Member

    @finwe:

    Isn't a saner default to lock the workspace in this case? I am a windows user, so maybe I miss some Mac paradigm, but when the app seems not running, I would expect it to be locked.

    I am not a developer so I don't know the technical reason behind this, but I think this is something we can certainly discuss. I see why the behavior is like this at the moment (although the main app is quit, 1Password is still running in the background, and you can see it in your menu bar), but I can also understand how this could be surprising.

  • finwefinwe

    The same problem with "Account verification error" persists even when 1Password is installed from the officialy downloaded package, just verified.

  • ag_anaag_ana

    Team Member

    @finwe:

    Thank you for the confirmation. I would like to ask you to generate a diagnostics report from your Mac and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Diagnostic report just sent, looking forward to the solution.

  • ag_anaag_ana

    Team Member

    @finwe:

    Thank you! Have you received a ticket number already?

  • Yes, it's #MBF-36972-725

  • ag_anaag_ana

    Team Member

    @finwe:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: MBF-36972-725

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