1Password does not recognize already installed extension

When hitting the global shortcut for 1Password, in my case [email protected], 1Password should open with a suggestion or autofill login. Instead it says to install the Firefox extensions and gives a link to the classic extension.

I have the new extension (not classic) and CMD+. brings up suggestions and auto fill as expected, but I would still expect the global shortcut to work as well.

This has happened in the past as well, but I have yet to understand what triggers or fixes it.


1Password Version: 7.8.1
Extension Version: 1.24.1
OS Version: macOS 11.3
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @joakimnl!

    I have the new extension (not classic) and CMD+. brings up suggestions and auto fill as expected, but I would still expect the global shortcut to work as well.

    The new extension you have installed is independent from the desktop app, so the keyboard shortcut would not work for it. If you want to keep using the "Cmd+" shortcut, you will ned the classic extension instead:

    Get the 1Password classic extension

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