I download update (7.6.778),click blue bar at the bottom, crash!

PanchoVilla596

I have downloaded many updates, but they never install! Seems the download happens, then I see the blue bar at the bottom of the window, click it, and the 1Password closes, without installing update. I am running 7.2.581, have tried to install every update since, but cannot!

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1Password Version: 7.2.581
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Icloud
Referrer: forum-search:I download update (7.6.778),click blue bar at the bottom, crash!

Dayton_ag

Hey there @PanchoVilla596 , welcome to the 1Password Support Community! 🎉

I'm really sorry you're running into this issue with 1Password - to get things back up and running, let's continue this conversation over email. Could you send me an email at support+windows@1password.com?

After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

Thanks, I'm looking forward to getting this sorted for you! :smile:

DenalB

Hi @PanchoVilla596 ,

Did you try to download and install the latest build manally?
https://1password.com/downloads/windows/

Maybe this could help and fix the problem? Build 7.2 seems to be a bit old and maybe autoupdate is not working correctly here.

ag_ana

Thank you for the additional suggestion :+1:

DenalB

Hopefully it works @ag_ana . ;)

ag_ana

Indeed :+1: :)