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Cannot unlock windows desktop after update

kliclick
kliclick
Community Member
in 1Password 7 for Windows

Cannot unlock my 1Password windows desktop app (does not recognize my master password) after today update to 7.5.797.
I can unlock Chrome extension, but not the windows app. Is this a bug ? Do I have to uninstall and reinstall (annoying) ?

1Password Version: 7.6
Extension Version: 797
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • Dayton_ag
    Dayton_ag

    Hey @kliclick, I'm really sorry you're running into this issue with 1Password! Is it possible you've changed your Master Password recently? If so, are you able to sign into 1Password on your Windows PC with the previous Master Password, and update the app with your new one? Here's a handy guide for doing so:

    Update your Master Password in 1Password for Windows PCs

    If that doesn't get things back up and running, let's continue this conversation over email so we can dig in a bit further. Could you send me an email at support+windows@1password.com?

    After you email in, you should receive a Conversation ID that looks like this: [#ABC-12345-678]. Please paste that here, and I'll use it to track your email down from my end.

    Thanks, I'm looking forward to getting this sorted for you! :smile:

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