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"Looking for the 1Password Helper"

Tipsy
Tipsy
Community Member
in 1Password 7 for Windows

Windows 10 machine and Chrome browser. The 1Password extension does not respond (grayed over) and after several attempts at clicking on it, a new tab opens that says "Looking for the 1Password Helper. The 1Password helper must be running for the extension to work properly. Couldn’t connect to 1Password."

I've restarted the computer and verified that Chrome is up to date.

Same issue with the Edge browser.

1Password Version: 7.6.801
Extension Version: 4.7.5.90
OS Version: Windows 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @Tipsy!

    Can you try opening a command prompt with the Windows key + R, and typing 1Password setup? Clicking on the browser extension should work afterwards. Let us know how it goes!

  • Tipsy
    Tipsy
    Community Member
    edited May 2021

    I did as you instructed with no immediate result but I then closed and relaunched the browser and it now seems to function properly.

    Thanks!

  • ag_ana
    ag_ana
    1Password Alumni

    You are welcome @Tipsy! I am glad to hear everything is working as expected once again :)

    If you have any other questions, please feel free to reach out anytime.

    Have a wonderful day :)

This discussion has been closed.