Unable to unlock vaults

I updated to 8.0.34 today and I'm unable to unlock my vaults in the app anymore.
It's working fine with the browser extension, in the browser and was working before with the beta version.

Does anyone see this, too? I've completely uninstalled, killed the process, and reinstalled from the .deb package to make sure it's clean, but it doesn't work.

The error messages:

❯ 1password 
INFO  2021-05-18T16:31:54.524 tokio-runtime-worker(ThreadId(6)) [1P:native-messaging/op-native-core-integration/src/lib.rs:184] Starting IPC listener on 1Password-BrowserSupport
INFO  2021-05-18T16:31:54.524 ThreadId(10) [1P:op-localization/src/lib.rs:154] system locale detected as 'en_US'
INFO  2021-05-18T16:31:54.524 ThreadId(10) [1P:op-localization/src/lib.rs:180] selected translations for EN_US based on detected locale en-US
INFO  2021-05-18T16:31:54.524 ThreadId(10) [status:op-app/src/app.rs:179] App::new(1Password for Linux/80034001 (EN_US), /home/kroepke/.config/1Password/1password.sqlite)
INFO  2021-05-18T16:31:54.524 tokio-runtime-worker(ThreadId(7)) [1P:native-messaging/op-native-core-integration/src/lib.rs:201] Active native core integration is awaiting messages
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/google-chrome/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/google-chrome-beta/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/google-chrome-unstable/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/chromium/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/microsoft-edge-dev/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/BraveSoftware/Brave-Browser/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/vivaldi/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.config/vivaldi-snapshot/NativeMessagingHosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:70] Created NMH manifest at /home/kroepke/.mozilla/native-messaging-hosts/com.1password.1password.json
INFO  2021-05-18T16:31:54.526 op_executor:invocation_loop(ThreadId(12)) [1P:native-messaging/op-nm-installer/src/nix_utils.rs:88] Successfully installed all <redacted>native messaging manifests.
INFO  2021-05-18T16:31:54.740 main(ThreadId(1)) [1P:foundation/op-linux/src/bin/keyring_helper.rs:144] initalizing keyring helper
WARN  2021-05-18T16:31:54.880 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend.rs:166] operation invoke: Invocation(External(lock-screen)) took more than 50 ms (142 ms)
WARN  2021-05-18T16:32:01.090 tokio-runtime-worker(ThreadId(7)) [1P:op-app/src/app/backend/lock_screen.rs:127] the password entered may be incorrect
ERROR 2021-05-18T16:32:01.090 tokio-runtime-worker(ThreadId(7)) [1P:op-app/src/app/backend/lock_screen.rs:128] FailedToBuildVaults
WARN  2021-05-18T16:32:10.602 tokio-runtime-worker(ThreadId(7)) [1P:op-app/src/app/backend/lock_screen.rs:127] the password entered may be incorrect
ERROR 2021-05-18T16:32:10.602 tokio-runtime-worker(ThreadId(7)) [1P:op-app/src/app/backend/lock_screen.rs:128] FailedToBuildVaults
INFO  2021-05-18T16:32:15.221 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend/frontend.rs:19] Front end event: window closed
WARN  2021-05-18T16:32:52.214 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend/lock_screen.rs:127] the password entered may be incorrect
ERROR 2021-05-18T16:32:52.214 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend/lock_screen.rs:128] FailedToBuildVaults
INFO  2021-05-18T16:32:54.538 op_executor:invocation_loop(ThreadId(12)) [status:op-app/src/app/backend/updater.rs:107] No Beta updates found for 80034001
INFO  2021-05-18T16:32:54.709 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend/frontend.rs:19] Front end event: window closed
^CINFO  2021-05-18T16:47:12.376 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend/frontend.rs:46] Front end event: app will quit

1Password Version: 8.0.34
Extension Version: 1.24.3
OS Version: Linux 5.4.0-72-generic (Ubuntu)
Sync Type: Not Provided

Comments

  • SavanniSavanni

    Team Member

    Sorry you're having troubles, @kroepke . Since you already know that your account works in the browser, here are some steps to try.

    Make sure you have a copy of your Emergency Kit on hand, either in print or in an open window.

    Next, move the 1Password database to a safe place:

    mv ~/.config/1Password/1password.sqlite ~/.config/1Password/1password-old.sqlite
    

    Now restart 1Password. The application will ask you to sign in again using all of the details in your Emergency Kit. This should get you going again.

    Please let us know if this does not work for you.

  • @Savanni Awesome, that worked perfectly. I could sign in through the browser, no need for the emergency kit that way.

    Many thanks for the quick response!

  • BlakeBlake

    Team Member

    I'm glad Savanni was able to get things working for you!

    Let us know if there's anything else we can help with! 😊

  • This don't help me. My desktop app do not accept my Master password.

    Opening in existing browser session.
    ERROR 2021-06-03T08:50:09.102 tokio-runtime-worker(ThreadId(6)) [1P:op-app/src/app/backend/signin.rs:181] AddingAccount(UnableToCreateClient(FetchError(post_auth_verify, code: Json, Session ID: LFNAG23V)))
    ERROR 2021-06-03T08:50:09.102 tokio-runtime-worker(ThreadId(6)) [1P:op-app/src/app/backend.rs:184] AppError { error: <redacted>, human_readable_label: Some(<redacted>), cause: None }
    INFO  2021-06-03T08:50:52.866 op_executor:invocation_loop(ThreadId(12)) [status:op-app/src/app/backend/updater.rs:107] No Beta updates found for 80034001
    ERROR 2021-06-03T08:51:09.401 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend/signin.rs:181] AddingAccount(UnableToCreateClient(FetchError(post_auth_verify, code: Json, Session ID: 3IOORLED)))
    ERROR 2021-06-03T08:51:09.401 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend.rs:184] AppError { error: <redacted>, human_readable_label: Some(<redacted>), cause: None }
    ERROR 2021-06-03T08:51:35.039 tokio-runtime-worker(ThreadId(2)) [1P:op-app/src/app/backend/signin.rs:181] AddingAccount(UnableToCreateClient(FetchError(post_auth_verify, code: Json, Session ID: GVX5BZVN)))
    ERROR 2021-06-03T08:51:35.040 tokio-runtime-worker(ThreadId(2)) [1P:op-app/src/app/backend.rs:184] AppError { error: <redacted>, human_readable_label: Some(<redacted>), cause: None }
    INFO  2021-06-03T08:51:56.197 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend/frontend.rs:19] Front end event: window closed
    ^CINFO  2021-06-03T08:53:15.773 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend/frontend.rs:46] Front end event: app will quit
    
    

    I use Ubuntu 20.04

  • This hack do not help me. It still don't accept Master password.

    I am using ubuntu 20.04

    Opening in existing browser session.
    ERROR 2021-06-03T08:50:09.102 tokio-runtime-worker(ThreadId(6)) [1P:op-app/src/app/backend/signin.rs:181] AddingAccount(UnableToCreateClient(FetchError(post_auth_verify, code: Json, Session ID: LFNAG23V)))
    ERROR 2021-06-03T08:50:09.102 tokio-runtime-worker(ThreadId(6)) [1P:op-app/src/app/backend.rs:184] AppError { error: <redacted>, human_readable_label: Some(<redacted>), cause: None }
    INFO  2021-06-03T08:50:52.866 op_executor:invocation_loop(ThreadId(12)) [status:op-app/src/app/backend/updater.rs:107] No Beta updates found for 80034001
    ERROR 2021-06-03T08:51:09.401 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend/signin.rs:181] AddingAccount(UnableToCreateClient(FetchError(post_auth_verify, code: Json, Session ID: 3IOORLED)))
    ERROR 2021-06-03T08:51:09.401 tokio-runtime-worker(ThreadId(4)) [1P:op-app/src/app/backend.rs:184] AppError { error: <redacted>, human_readable_label: Some(<redacted>), cause: None }
    ERROR 2021-06-03T08:51:35.039 tokio-runtime-worker(ThreadId(2)) [1P:op-app/src/app/backend/signin.rs:181] AddingAccount(UnableToCreateClient(FetchError(post_auth_verify, code: Json, Session ID: GVX5BZVN)))
    ERROR 2021-06-03T08:51:35.040 tokio-runtime-worker(ThreadId(2)) [1P:op-app/src/app/backend.rs:184] AppError { error: <redacted>, human_readable_label: Some(<redacted>), cause: None }
    INFO  2021-06-03T08:51:56.197 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend/frontend.rs:19] Front end event: window closed
    ^CINFO  2021-06-03T08:53:15.773 op_executor:invocation_loop(ThreadId(12)) [1P:op-app/src/app/backend/frontend.rs:46] Front end event: app will quit
    
    
  • roustemroustem AgileBits Founder

    Team Member

    Thank you for the logs, @dengolius !

    It seems that the app is not able to add the account. Are you able to sign into 1Password on the web with the same password?

  • @roustem

    Are you able to sign into 1Password on the web with the same password?

    Yes! Also I use it on my Android smartphone and Chrome extension but Desktop App is not working well.
    Also - when I try to enable 2FA with andOTP, google authenticator and scan QR code - they said that can't recognized QR code . Duo app don't understand it too. So I little bit disappointed with 1Password on Linux ...

  • Dayton_agDayton_ag

    Team Member

    @dengollus

    Sorry for the delay here! Based on the logs you shared, are you by chance trying to add a 1Password account that has Duo authentication enabled? Duo support is available in the most-recent beta version of 1Password for Linux - could you try downloading the Beta and giving it a shot? Here's a handy link with steps to get on the beta:

    Download the 1Password for Linux beta

    when I try to enable 2FA with andOTP, google authenticator and scan QR code - they said that can't recognized QR code

    To confirm, are you getting these errors when scanning the 2FA setup code at 1Password.com?

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