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I cant login

hebrao
hebrao
Community Member
in 1Password 7 for Windows

Hi!
Since last night, I was getting the following error "Your sign-in address, email address, Secret key, or Master Password is incorrect" even after clearing app cache, resetting 1Password settings etc as advised on 1Password Community.

Login is not working in any browser plugins (Firefox or Chrome) and not working at 1password.com site login

I sent an email to support@1password.com and get no answer at all.

Are you facing some problems with logins? Help!

1Password Version: 7.7.805
Extension Version: 2.01
OS Version: Win 10
Sync Type: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @hebrao!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: UZG-29917-881

This discussion has been closed.