Cannot login to 1Password on IPhone

Something happened recently, not quite sure what it is, but since then I can no longer sign into the app. No problem login in on my windows laptop. The same password on my iPhone does not work. How can I check the primary settings on the app without login in?

Thanks


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: OS X 14.6
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @mfregeau!

    You cannot check the settings without logging to the app, but we can help you by looking at the logs if you wish. If you would like us to take a look, please generate a diagnostics report from your iOS device and email it to us to [email protected], so we can take a closer look at why this is happening to you.

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Hello, ticket number is GBW-34999-634

    Thank you for your assistance

  • ag_anaag_ana

    Team Member

    @mfregeau:

    Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: GBW-34999-634

  • I'm having the same issue. I had to do an account recovery via our family plan and I changed my password. I can login into 1Password.com using this new password, and I also am able to login into 1Password.app on my Mac using the new password. But my iPhone rejects this password. I have removed 1Password from the iPhone, restarted the iPhone and reinstalled 1Password but the issue remains. I can't see that there is anything else I can do on the iPhone to fix this. Help.

  • ag_tommyag_tommy

    Team Member

    @dfussy

    Please email the support team and we can take a deeper look at your setup and help resolve this.

    Include the following:

    Your user name here in the forum. dfussy
    A link to this topic. https://1password.community/discussion/121218/cannot-login-to-1password-on-iphone#latest

    Also include a summary of your questions, or details on how we may assist you. That will help your ticket to get routed properly.

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