Problem reinstalling 1Password

Just got Mac-Mini back from Genius Bar after they reistalled OS. Trying to reinstall 1Password. Entered all info from Emergency Kit which says secret key starts A3-6GLB4V. When I try to sign in, it says secret key for this email starts with A4-7FTS7Q. I then used emergency kit info to log into website and it accepted A3-6GLB4V key. How do I get the correct secret key without screwing everything else up on my Windows computer, iPhone and iPad?

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided


  • ag_anaag_ana

    Team Member

    Hi @dgdavidge!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: AXM-46469-198

This discussion has been closed.