I direct IT for a medium-sized nonprofit organization. We've set up over a hundred users on 1Password. We often do a screen share and step them through the process. We find that one of the trickiest pieces is getting the browser configured correctly. It takes a variety of steps to ensure that another technology isn't also trying to auto-fill. In addition to making sure Chrome passwords are exported and imported into 1P, you need to ensure 1Password is set as the default password manager. Old stored passwords needed to be removed (sometimes from their synced Google account). Cookies sometimes need to be deleted. And often a browser reboot is required. Additional steps are required to makes sure pre-fill is set up correctly on their phone. Even then, more troubleshooting may be required to get it working consistently. I'm not sure my support staff are always leaves the user in a fully-configured state. And sometimes, settings revert, particularly when the browser plug-in is updated.
Does 1Passaord have a standard set-up checklist somewhere that would help my team make sure we've completed all necessary steps?
1Password Version: 7.8.5
Extension Version: 2.021
OS Version: Not Provided
Sync Type: Cloud