Missing Credit Cards

Hey guys

I have been using 1Password for a few months now.

Overall I find it good. However one aspect annoys me and I suspect is a set up issue in my account.

I have 6 credit cards in our family account (3 for my wife and 3 for me). When an internet page wants me to enter credit card details automatically, when I select the one password icon on the right of the credit card number field to autofill, only 2 out of the 6 credit cards appear (with the suggestions option below the two cards). If I click on the suggestions option, it still only shows the same 2 cards.

I have to open 1Password with the icon in my tool bar to find all my credit cards and copy / fill the credit card number from there. (and my name etc)

Why don't all credit cards get offered at the initial stage? I assume it is a set up issue?

Thank you

Victor


1Password Version: 7.8.5
Extension Version: Safari extension
OS Version: IOS 11.4
Sync Type: Not Provided

Comments

  • ag_anaag_ana

    Team Member

    Hi @PhotoGolf!

    For confirmation, are all of these Credit Card items stored inside the same vault in the 1Password app?

  • Thanks Ana. Yes all in one family combined vault

  • ag_anaag_ana

    Team Member

    @PhotoGolf:

    Thank you for the confirmation. I wonder if you have configured these credit cards to now show up in the browser. Try selecting one of these cards in the main 1Password app and clicking on the Edit button at the top. Now scroll down towards the entry until you see the display field: is it perhaps set to Never suggest in browser?

  • Thanks Ana. Good suggestion, but unfortunately not the issue. All 6 of the cards have the words Suggest in Browser in the display field

    Victor

  • ag_anaag_ana

    Team Member

    @PhotoGolf:

    Thank you for the confirmation. Let me check with the team and see if anyone has seen this before :+1:

  • ag_anaag_ana

    Team Member

    @PhotoGolf:

    Do you see this behavior just in Safari? Do you perhaps have another browser to test this and see if the other cards appear in the dropdown menu there?

  • Thanks Ana. I just tried it with Chrome and had the exact same issue.

    Victor

  • kaitlynkaitlyn

    Team Member

    Thanks for testing that out for us, @PhotoGolf. I'll admit that this isn't something I've seen before, so I'm really curious about it. I have a couple questions for you –

    • Do 2 of the 6 Credit Card items appear below every credit card number field or only on a specific website?
    • When you click Suggestions below the two Credit Card items that do appear, then click Credit Cards, do you see all six?
    • When you click the 1Password icon in your browser toolbar, do you see all six Credit Card items right away?

    I look forward to hearing back from you!

  • Thanks Kaitlyn. Answers as follows (based both on memory of multiple times as well as just testing on an individual web site.

    Note my wife (we share a single family vault) has the identical experience, so it seems to be related to our vault in some way.

    Do 2 of the 6 Credit Card items appear below every credit card number field or only on a specific website? I've never seen more than 2 appear

    When you click Suggestions below the two Credit Card items that do appear, then click Credit Cards, do you see all six? I've never seen more than 2 appear when I click suggestions. Likewise if I change it to credit cards instead of suggestions, I only see 2

    When you click the 1Password icon in your browser toolbar, do you see all six Credit Card items right away? If I am in the payment process and on the credit card number and I click on the 1Password icon, it opens all 6

    Regards

    Victor

  • ag_chantelleag_chantelle

    Team Member

    @PhotoGolf

    I wonder if perhaps the issue is related to the items themselves. I'd like us to try and save a new credit card item using one of the cards that are not showing as suggestions. Once you've done that, test to see if it shows in the inline menu for the offending browsers.

    I look forward to your progress.

  • Thanks Chantelle

    I obviously did something wrong on some of these when first creating, as the new ones work perfectly so fixed by re-doing and deleting old versions.

    Victor

  • ag_chantelleag_chantelle

    Team Member

    @PhotoGolf

    Excellent! I'm delighted to hear recreating them did the trick for you! If you have questions, or if there is anything else we can do to help - do not hesitate to reach back out! :)

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