Can’t access 1Password 6 as field greys out when the password is entered

Community Member
edited June 2021 in 1Password 3 – 7 for Mac

Help! I have always been able to use 1Password 6 on macOS and iOS but today on macOS (only) I can no longer access it - the password entry field greys out when the password is entered. It won’t accept or reject the password (which I'm definitely entering correctly) - the interface simply goes dead.

Before this happened, I had installed 1Password 7 but for various reasons I need to revert to 1Password 6.

Any thoughts most welcome.

1Password Version: 6.8.9
Extension Version: Not Provided
OS Version: 10.14.6
Sync Type: iCloud


  • ag_ana
    1Password Alumni

    Hi @MarkWilcox!

    We will be happy to help you with this. I noticed that you also sent us an email with the same question, and that you are already discussing this with my colleague Jason. So we don't duplicate the answers by replying to you in multiple places, I am going to close this forum discussion and someone will get back to your email as soon as possible.

    Thank you for your patience!

    ref: PIU-38287-691

This discussion has been closed.