Our new user can't receive the invitation email?

I invited the new employee. I'm sure that his email is correct. I already tried to resend the invitation twice but no luck


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Comments

  • ag_anaag_ana

    Team Member

    Hi @ArnelMarasigan_2113!

    For confirmation, has the user also checked their spam folder, in case the invitation ended there?

  • Hi @ag_ana ,

    Yup, I checked it personally. Nothing in SPAM or junk mail.

  • ag_anaag_ana

    Team Member

    @ArnelMarasigan_2113:

    Thank you for the confirmation! We can take a closer look for you then. To avoid sharing your account information here, can you send us an email to [email protected] from your account's registered email address so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • @ag_ana We're having the same issue also.

    I can't invite anyone via email.
    If I try to invite them via a link, they can't register because they're not getting the confirmation email.

    Earlier I tried to add a domain to our account and I couldn't verify via email because I wasn't receiving that email also.

    I sent an email to [email protected]

    Thank you.

  • ag_maxag_max

    Team Member

    Hi @davidmerrique,

    By any chance, is the email service for your organization provided through Office 365, or another Microsoft-provided service? If so, try checking the "quarantine" in the email service and see if the emails in question have been flagged by Microsoft as "bulk" emails.

    For some background, we've had a few other recent reports from customers running into this. You may need to sign in to the separate Microsoft security portal (rather than the regular administrator portal).

    Here's more information on how this quarantine can be managed: https://docs.microsoft.com/en-us/microsoft-365/security/office-365-security/quarantine-email-messages

  • @ag_max That was exactly what it was. Thank you, this is resolved for me.

  • ag_maxag_max

    Team Member

    @davidmerrique,

    Glad to hear that helped, and thanks for the update. :)

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