On one computer I am unable to log into 1password. Works fine on all other pc's and phones.

shamilt1

Tried removing and reinstalling. No difference. Log listed below.

PID Time Elapsed Type Message
7500 2021-06-24 02:10:44 0.000s INFO opw_app::app:152 > starting setup role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
7500 2021-06-24 02:10:44 0.001s INFO opw_app::os::uninstaller:33 > app_folder: "C:\Users\shami\AppData\Local\1Password\app\7"
7500 2021-06-24 02:10:44 0.016s INFO opw_app::os::uninstaller:143 > add() = OK
7500 2021-06-24 02:10:44 0.020s INFO opw_app::os::installer:100 > update_registry() = OK
7500 2021-06-24 02:10:44 0.028s INFO opw_app::os::start_menu:112 > create_windows_shortcut() = OK
7500 2021-06-24 02:10:44 0.114s INFO opw_app::os::installer:58 > setup() = OK
26492 2021-06-24 02:10:44 0.000s INFO opw_sqlite::db:240 > database schema: 711
file: C:\Users\shami\AppData\Local\1Password\data\1Password10.sqlite
app: C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe
26492 2021-06-24 02:10:44 0.008s INFO opw_app::app:160 > starting main role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810 with visible UI
26492 2021-06-24 02:10:44 0.089s INFO opw_app::roles::main:549 > Online update check: No new updater file found for Stable channel
10004 2021-06-24 02:10:44 0.000s INFO opw_app::app:196 > starting unlock role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
10004 2021-06-24 02:11:04 15.114s ERR opw_app::api:1590 > failed to unlock: opw-opvault\src\key.rs:161 hmac failure
26492 2021-06-24 02:11:09 15.175s ERR opw_app::roles::main::unlock:255 > opw-ipc\src\lib.rs:442 ReadFile (error code 109: The pipe has been ended.)
20220 2021-06-24 02:11:44 0.000s INFO opw_app::app:203 > starting update role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
20220 2021-06-24 02:11:44 0.095s INFO opw_network::proxy:127 > loaded AutoDetect proxy - address: false, username: false, password: false
20220 2021-06-24 02:11:45 0.121s INFO opw_app::managers::update_manager::update_downloader:91 > No Stable updates found.
26492 2021-06-24 02:11:44 54.885s INFO opw_app::roles::main:549 > Disk update check: Checking for updates..
26492 2021-06-24 02:11:45 60.251s INFO opw_app::roles::main:549 > Online update check: No new updater file found for Stable channel
17692 2021-06-24 02:13:45 0.000s INFO opw_sqlite::db:240 > database schema: 711
file: C:\Users\shami\AppData\Local\1Password\data\1Password10.sqlite
app: C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe
17692 2021-06-24 02:13:45 0.041s INFO opw_app::app:160 > starting main role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810 with hidden UI
17692 2021-06-24 02:13:45 0.186s INFO opw_app::roles::main:549 > Online update check: No new updater file found for Stable channel
18604 2021-06-24 02:14:01 0.000s INFO opw_app::app:98 > starting chromium extension chrome-extension://aeblfdkhhhdcdjpifhhbdiojplfjncoa/ role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
3572 2021-06-24 02:14:02 0.000s INFO opw_app::app:98 > starting chromium extension chrome-extension://aomjjhallfgjeglblehebfpbcfeobpgk/ role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
17692 2021-06-24 02:14:04 15.335s INFO opw_app::browser_listener:129 > b5x/3 connected
17692 2021-06-24 02:14:04 19.246s INFO opw_app::browsers::b5x:136 > b5x/3 received NmRequestAccounts (version: 1)
17692 2021-06-24 02:14:04 19.247s INFO opw_app::browser_listener:134 > b5x/3 disconnected
17692 2021-06-24 02:14:05 19.329s INFO opw_app::browsers::opx:298 > hello from C:\Program Files (x86)\Google\Chrome\Application\chrome.exe by Google LLC. Extension version 4.7.5; uuid 070294827B0F559AD4FAAE2855737B3C; capabilities NextGenFillItem, Synapse, AddB5, auth, auth-sma-hmac256, aead-cbchmac-256, CoalesceDocuments.
13924 2021-06-24 02:14:18 0.000s INFO opw_app::app:196 > starting unlock role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
17692 2021-06-24 02:14:22 35.259s ERR opw_app::roles::main::unlock:255 > opw-ipc\src\lib.rs:442 ReadFile (error code 109: The pipe has been ended.)
21788 2021-06-24 02:14:45 0.000s INFO opw_app::app:203 > starting update role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
21788 2021-06-24 02:14:45 0.104s INFO opw_network::proxy:127 > loaded AutoDetect proxy - address: false, username: false, password: false
21788 2021-06-24 02:14:46 0.137s INFO opw_app::managers::update_manager::update_downloader:91 > No Stable updates found.
22092 2021-06-24 02:14:39 0.000s INFO opw_app::app:196 > starting unlock role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
22092 2021-06-24 02:14:45 0.086s ERR opw_app::api:1590 > failed to unlock: opw-opvault\src\key.rs:161 hmac failure
22092 2021-06-24 02:14:48 6.931s ERR opw_app::api:1590 > failed to unlock: opw-opvault\src\key.rs:161 hmac failure
17692 2021-06-24 02:14:45 51.990s INFO opw_app::roles::main:549 > Disk update check: Checking for updates..
17692 2021-06-24 02:14:46 60.411s INFO opw_app::roles::main:549 > Online update check: No new updater file found for Stable channel
17692 2021-06-24 02:14:52 61.182s ERR opw_app::roles::main::unlock:255 > opw-ipc\src\lib.rs:442 ReadFile (error code 109: The pipe has been ended.)
20760 2021-06-24 02:15:04 0.000s INFO opw_app::app:196 > starting unlock role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
20760 2021-06-24 02:15:10 0.127s ERR opw_app::api:1590 > failed to unlock: opw-opvault\src\key.rs:161 hmac failure
20760 2021-06-24 02:15:12 5.714s ERR opw_app::api:1590 > failed to unlock: opw-opvault\src\key.rs:161 hmac failure
21948 2021-06-24 02:15:17 0.000s INFO opw_app::app:196 > starting unlock role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810
21948 2021-06-24 02:15:29 0.106s ERR opw_app::api:1590 > failed to unlock: opw-opvault\src\key.rs:161 hmac failure
21948 2021-06-24 02:15:31 11.667s ERR opw_app::api:1590 > failed to unlock: opw-opvault\src\key.rs:161 hmac failure
17692 2021-06-24 02:15:33 96.829s ERR opw_app::roles::main::unlock:255 > opw-ipc\src\lib.rs:442 ReadFile (error code 109: The pipe has been ended.)
22776 2021-06-24 02:15:35 0.000s INFO opw_app::app:196 > starting unlock role C:\Users\shami\AppData\Local\1Password\app\7\1Password.exe v7.7.810

ag_ana

Hi @shamilt1!

Are you able to login to your account on the 1Password.com website in a browser on this same PC?

chow999

I have the same problem and I am able to log on to the website. Other computers are also fine.

ag_ana

@chow999:

I would like to ask you to generate a diagnostics report from your PC and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

chow999

I don't know how to find the ticket number - I haven't created a ticket should I do so?

chow999

I just arrived - [#GLE-66151-274]

ag_ana

@chow999:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: GLE-66151-274