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Chrome Extension Disappears

distre1
distre1
Community Member
in 1Password 4 for Windows

I have followed the instructions to download the Chrome extension and manually drag-drop it into the chrome extension page. After that, 1Password shows up just fine until I close the browser. The next time I open, it is gone. When I log-in to "Sync", it is still missing, although my other extensions still show up. I want Chrome to be my primary browser. Anyone know how to fix this?

Comments

  • khad
    khad
    1Password Alumni

    It sounds like there may be a problem with your Chrome profile. Please be sure to back up your browser data (and/or enable Google Sync in Chrome's preferences) then try in a fresh Chrome profile:

    http://support.google.com/chrome/bin/answer.py?hl=en&answer=142059

    Let me know if you are still having trouble after following the steps there to create a fresh profile and only installing the 1Password extension in the new profile. Be sure to test the 1Password extension before enabling Google Sync to bring back all your other data into the new profile.

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