1pw7 login prompt launch has slowed down significantly

sniem

I'm not sure when exactly it began (sometime in the past two or four weeks) that 1PW7 has slowed down a lot. More precise: It takes up to ten seconds instead of one or two until the login prompt appears - no difference if I click had unlocked it before of if it is the first login attempt and no matter if I click on the 1pw icon in the systray, in a browser (FF 90 Beta, Chrome 92 Beta or latest non beta Edge/Chromium 91) on Windows 10 Pro x64 (19043.1055) or Windows 11 Insider (21H2 build 10.22000.51).

Anyone else seeing this?

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1Password Version: 7.7.810
Extension Version: 4.7.5.90 (FF)
OS Version: Win 10 x64 Pro German build 19043.1055
Sync Type: Not Provided

ag_ana

Hi @sniem!

Do you see the same behavior even right after a reboot?

Can you also confirm what operating system you are using? In your post you mentioned both Windows 11 and Win 10 x64 Pro German build 19043.1055. Thank you!

sniem

I updated to the Insider build yesterday but saw it on the mentioned build, too.
Yes, I do see this behaviour right after a reboot, too.

ag_ana

@sniem:

Thank you for the confirmation! The next time that this happens, I would like to ask you to generate a diagnostics report from your PC and email it to us to support+forum@agilebits.com, so we can take a closer look at why this is happening to you.

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

sniem

Hi Ana,
created and sent, this is the ticket: [#YXS-38337-592]
Thanks in advance,

ag_ana

@sniem:

Thank you! I confirm that I have managed to locate your diagnostics report in our system :+1: We will take a look and someone will get back to your email as soon as possible.

Thank you for your patience!

ref: YXS-38337-592

lekoOwO

Same issue too.

ag_ana

Thank you for letting us know @lekoOwO. What version of the 1Password app are you using, and on what operating system?

lekoOwO

I'm using Windows 10, Client 7.7.810

ag_ana

@lekoOwO:

Thank you for the confirmation. Can you please also send us a diagnostics report via email, so we can take a look at your setup too?