Retrieve an old license

yannisp

Hello, how can I retrieve an old license since the address in the receipt email that points to the lisence do not work anymore?

Thank you

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Referrer: forum-search:retrieve license

ag_ana

Hi @yannisp!

We will be happy to help you with this. To avoid sharing your personal information here, can you send us an email to support+forum@agilebits.com from the email address you used to purchase the license so we can continue the conversation there?

After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

Looking forward to your message!

yannisp

Hi,
They sent me a ticket number.
Now what am I supposed to do?

Yannis

ag_ana

@yannisp:

You can post the ticket number here if you wish, so we can locate your email manually. Otherwise, one of my colleagues will get back to your email as soon as possible :+1:

yannisp

Here it is

RCJ-79548-796

ag_ana

@yannisp:

Thank you! I see that my colleague Ethan is already helping you there, so I will let you continue via email :)

ref: RCJ-79548-796

yannisp

Thank you!

ag_ana

You are very welcome :)