Retrieve an old license

Hello, how can I retrieve an old license since the address in the receipt email that points to the lisence do not work anymore?

Thank you


1Password Version: 7.7.8.10
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: forum-search:retrieve license

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @yannisp!

    We will be happy to help you with this. To avoid sharing your personal information here, can you send us an email to support+forum@agilebits.com from the email address you used to purchase the license so we can continue the conversation there?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • yannisp
    yannisp
    Community Member
    edited June 2021

    Hi,
    They sent me a ticket number.
    Now what am I supposed to do?

    Yannis

  • ag_ana
    ag_ana
    1Password Alumni

    @yannisp:

    You can post the ticket number here if you wish, so we can locate your email manually. Otherwise, one of my colleagues will get back to your email as soon as possible :+1:

  • yannisp
    yannisp
    Community Member

    Here it is

    RCJ-79548-796

  • ag_ana
    ag_ana
    1Password Alumni

    @yannisp:

    Thank you! I see that my colleague Ethan is already helping you there, so I will let you continue via email :)

    ref: RCJ-79548-796

  • yannisp
    yannisp
    Community Member

    Thank you!

  • ag_ana
    ag_ana
    1Password Alumni

    You are very welcome :)

This discussion has been closed.