Chrome extension not working on Mac. Opens desktop version instead

NYcookie
NYcookie
Community Member
in 1Password in the Browser

Ctrl+shift+X opens the desktop version instead (running 7.8.6). Autofill no longer working. There seems to be no way to unlock 1Password in the browser.

1Password Version: 7.8.6
Extension Version: 2.0.4
OS Version: OS X 10.15.7
Sync Type: dropbox

Comments

  • ag_tommy
    ag_tommy

    @NYcookie

    You mentioned a Mac in your answers. Please try command+ shift + x, ctrl would be used on windows. If that was a typo, what happens when you use the shortcut?

    Here's how to quit 1Password completely using our helper in the menu bar. It may get you going.

    1. Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click (Option-click) on the helper and select quit 1Password completely.
    2. Quit your browser.
    3. Wait a few seconds and then open 1Password from the Dock or the Applications folder and unlock
    4. Open your browser.
  • NYcookie
    NYcookie
    Community Member

    Thank you @ag_tommy that worked! and yes it was a typo re CTRL/command

  • ag_tommy
    ag_tommy

    Glad to hear you're up and going again. No worries on the typo. Been there, done that. A lot in all my years, :chuffed:

This discussion has been closed.