Stuck in sign in "Adding your account"

tobeontobeon Junior Member
edited July 9 in Early Access

I am trying to sign in to the 1Password 8 windows beta, but I am getting stuck on the "Adding your account. This may take a minute." screen.

The 1Password 7 stable version is running fine, no issues there. Anything suggestions on what I can try? Or is there any log files or anything I should provide to help with the beta feedback?

Thanks

Tom


1Password Version: 8.1.2.72112
Extension Version: Not Provided
OS Version: Windows 10 Home - Version 10.0.19042 Build 19042
Sync Type: 1Password

Comments

  • Same issue here

  • PeterG_1PPeterG_1P

    Team Member

    @Naxterra is correct here - we've heard from customers who are experiencing similar issues with security keys when signing into 1Password 8 Early Access.

    For now, here's how you can remove your security keys:

    1. Sign into https://my.1password.com.
    2. Click your name in the top right and select My Profile.
    3. Click More Actions > Manage Two-Factor Authentication > Turn Off Two-Factor Authentication
    4. Then enter your Account Password to complete the process.

    Once this is done, try to log into 1Password normally to verify that you're able to access your account on that device. After that, you should be able to turn 2FA back on (and use your security keys as the two-factor method), and it will work properly.

    If you have any further issues, email us at [email protected] and we'll help you out!

  • It works but after adding 2FA back it no longer syncs new items

  • Yes, I can confirm @Itivu said if you enable 2FA back you can't sync any new itens, back and forth
    this need to be fix ASAP

  • tobeontobeon Junior Member

    Thanks for the quick reply @PeterG_1P but if what @Itivu and @raffavbr say is correct I will hold off making changes on my account until that issue is resolved in the beta (then I'll be happy to test the fix and give feedback!)

    Resetting 2FA means having to update my 2FA keys and backup codes etc etc which I'll do if I need to but I don't want to have to do that multiple times if there's still a syncing issue to resolve.

  • PeterG_1PPeterG_1P

    Team Member

    Thanks folks for letting us know about what you've found with the item sync after re-enabling 2FA. I've let the dev team know!

    @tobeon: We respect that decision! And a fix for this issue is in the works. Thanks for being patient with us as we rectify this. 👍

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