Citibank website and iOS app seems not to accept autofill

@barkroy:

Thank you for the confirmation! In one of your previous messages you mentioned trying this inside browsers:

Firefox and Safari.
Looks like extension is 2.0.4
Also iOS 14.6 with 1P v. 7.7.6

Is that part working for you now?

For the iOS app specifically, I cannot test it since I cannot download the app from my country store, so I need to ask you a couple questions: is the issue in the iOS app the same that you were seeing in the browsers (i.e. credentials are removed after filling), or something else?

its the Citi Mobile app i want to be able to use with autofill.

@barkroy

Let me give iOS a try. So, I was able to login using Safari on the iPhone. Are you using an iPhone or an iPad? May I ask what URL do you have in your login? I have both of these saved within 1Password for my Citibank login. I don't recall why exactly.

https://www.citi.com/login
https://online.citi.com

Thanks. That worked for Firefox, still a no go in Safari.
Would love a fix for iOS. Citibank only allows one device to utilize biometrics, thus annoying autofill won't work on second phone...

@barkroy

Have you tried restarting 1Password and the browser? I am able to fill my personal details on the Citibank site.

• Look for our helper in the menu bar near the WiFi indicator and the clock. Right-click on the helper and select quit 1Password completely. Wait a few seconds and then open 1Password from the Dock or the Applications folder.

Firefox and Safari.
Looks like extension is 2.0.4
Also iOS 14.6 with 1P v. 7.7.6

Hi @barkroy!

What browser is this happening with for you, and with which version of the 1Password browser extension?