Can't unlock after installing new 1password for browser beta in Fiefox 90.0.2

bradical

I tried installing the latest 1Password extension for Firefox here https://1password.com/browsers/beta/firefox/ but after doing so, clicking on it take me to this Screen and then after that repeated clicks on the toolbar doesn't unlock anything. Am I missing something in the setup here? Do I need a beta of the desktop app too?

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1Password Version: 1Password 7 Version 7.8.6 (70806001)
Extension Version: 2.0.5
OS Version: macOS Big Sur (11.4)
Sync Type: Not Provided

ag_tommy

@bradical

Have you tried quitting the browser completely? Wait a few seconds and then open the browser.

bradical

Yep, tried that repeatedly. Is something supposed to happen when I click the locked toolbar icon? or is it just indicating that 1P is installed and running.

bradical

Seems to be an issue with the extension not recognizing the accounts I'm signed into. When I go to the settings, I see no accounts. And when I attempt to sign-in to one, it takes me to my desktop app but I've already got the accounts set-up there.

Is there something else I need to do to grant the extension access to those accounts that are already configured in my desktop app?

ag_tommy

@bradical

Do you have Integrate with 1Password app enabled within the extension?

bradical

I do. And this has morphed from a beta issue to support issue. After uninstalling the beta and re-installing this one: https://addons.mozilla.org/en-US/firefox/addon/1password-x-password-manager I'm seeing the same issue where the add on appears locked and clicking doesn't do anything. I can't seem to add my accounts to the bottom as I'm already signed in my desktop app.

Here are my settings in case you see anything

ag_tommy

@bradical

You may wish to reach out to us using email using support@1password. We may need to take a deeper dive into your setup and gather logs.

edit:

I don't thing it will change things, but have you tried turn off integration and turning it on again?

bradical

By "integration" do you mean the Integrate with 1Password App or the entire Add-on? I've tried both.

ag_tommy

The Integrate with 1Password app.