Chrome Extension too slow to open

mkapner
mkapner
Community Member
edited August 2021 in Desktop betas (Mac, Windows, and Linux)

Since installing the beta version/early access to my PC running Windows 10, the Chrome extension is taking forever to open. The first attempt to open the extension may take > 30 seconds. Subsequent attempts after the time-out routinely take >10 seconds to open. This used to be an instant process.

Details about system:
Windows PC running Windows 10.
Chrome Version 89.0.4389.90 (Official Build) (64-bit).

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided

Comments

  • ag_ana
    ag_ana
    1Password Alumni

    Hi @mkapner!

    Can you please confirm what version of the 1Password desktop app and of the 1Password browser extension you are using?

  • mkapner
    mkapner
    Community Member

    Hi--

    The Desktop extension is version 2.0.5
    The Windows app is 8.1.2-82.BETA

  • ag_ana
    ag_ana
    1Password Alumni

    @mkapner:

    Thank you for the confirmation! Can you please send us some logs so we can take a closer look for you?

    After you have sent the email, please feel free to post the ticket number you received so we can locate your message and connect it with this forum discussion.

    Looking forward to your message!

  • Nhat_Nguyen
    Nhat_Nguyen

    Hello @mkapner,

    Thank you very much. We got your logs and will get to you quickly.

    ref: LIZ-31788-817

This discussion has been closed.