1PW on BigSur won't open, just sits there and shows "Loading"

cappy
cappy
Community Member
edited August 2021 in 1Password in the Browser

I've got an M1 MacMini, and didn't have any issues like this until recently. Is anyone else seeing this on MacOS?
(https://us.v-cdn.net/5020219/uploads/editor/jc/fqraosioah5d.png "")

(BTW, I'm also seeing this same issue on Windows, as seen in this post).
https://1password.community/discussion/comment/603823#Comment_603823

1Password Version: 1Password 7 Version 7.8.6 (70806001) 1Password Sto
Extension Version: 2.0.5
OS Version: Big Sur

Comments

  • ag_yaron
    ag_yaron
    1Password Alumni

    Hey @cappy ,

    Let's try quitting and relaunching 1Password and your browser:

    1. Right click the little 1Password icon on the top menu bar of your Mac (where the clock is) and select "Quit 1Password Completely".
    2. Quit the browser by right clicking its icon in the Dock and selecting "Quit".
    3. Open and unlock the 1Password desktop app from your Applications folder.
    4. Open your browser, wait a few moments and see if 1Password in your browser unlocks automatically and functions as it should.

    A restart to the computer should also help if the above didn't.
    In case things still don't work, let us know. In the meantime you can right-click the 1Password extension icon on the top right corner of your browser, select "Settings" and turn off the "Integrate with 1Password app" option there to regain functionality.

  • cappy
    cappy
    Community Member

    thanks, but the issue went away after I rebooted.

    What bothers me is this is now happening (intermittently) in both the Windows & MacOS versions, almost like it was introduced in both in a recent update.

  • Joy_1P
    Joy_1P
    1Password Alumni

    Hi @cappy, if the extension is taking longer than normal to unlock, then it's highly possible that the issue is related to the new shared lock state feature. That was indeed introduced in a recent update.

    Our developers have released several fixes to address the issue. However, there are still edge cases where the issue is present. We can help troubleshoot and if the issue is resolved, then it is great news. That said, if the issue presents itself again, please let us know. The steps that Yaron shared would be our next recommendation and if that doesn't fix things, then we can investigate further.

    Please do let us know if the issue comes back. We are always happy to assist.

  • cappy
    cappy
    Community Member

    Thank you

  • ag_yaron
    ag_yaron
    1Password Alumni

    You are most welcome :chuffed: :+1:

This discussion has been closed.